Frequently asked Questions and Answers

Question: Where can I get help?

Read the contents of this page and the Help page. If your question is not answered go to www.allergy.org.au/help, fill out the form and you will be responded to as soon as possible. 

Question: Is ASCIA anaphylaxis e-training accredited?

Answer: ASCIA anaphylaxis e-training was developed for school and childcare services staff where face to face training is not possible (or feasible), or as a refresher, or for interim training whilst waiting for face to face training. It was developed by the peak professional body for allergy and clinical immunology in Australasia (ASCIA), but it is not an accredited course, which is required by some Victorian schools and children's services under legislation introduced in 2008.

The childcare version of the courses has been approved by the Australian Children's Education and Care Quality Authority (ACECQA) for the purposes of the Education and Care Services National Law, and published in accordance with regulation 137(1)(e) of the Education and Care Services Regulations.

Question: How often should I undertake anaphylaxis training?

Answer: ASCIA cannot recommend how often training needs to be undertaken, as this differs between regions, however it would seem reasonable to repeat training at least every two years. You should check your region's guidelines/legislation to meet the training requirements.

Question: Who can sign my certificate?

Answer: As stated on the ASCIA website, ASCIA anaphylaxis e-training courses should always be completed in conjunction with practice using an adrenaline autoinjector training device (with no needle and no adrenaline).

To order adrenaline autoinjector trainer devices contact your national patient support organisation:
Allergy & Anaphylaxis Australia www.allergyfacts.org.au 
Allergy New Zealand www.allergy.org.nz

With regard to the adult witness (person over the age of 18 years), no special qualifications are required. The adult who signs the certificate to confirm practice with a trainer device should refer to instructions on the ASCIA Action Plans or the instructional videos on the ASCIA website: www.allergy.org.au/health-professionals/anaphylaxis-resources

Question: Which course should I choose?

Answer: See Course selection 

Question: I am having trouble registering. I have not received an email and can't log in.

Answer: The automatic email that is sent to a nominated email address to authenticate an account may be blocked by a Spam filter on your own computer, your network provider or your ISP. 

If your email address is a common email address such as; hotmail, yahoo or bigpond, the automatic email confirmations may be stopped by firewalls. If you have not received your confirmation email, please try your junk/spam inboxes, try using another email address that is not hotmail, yahoo or bigpond or contact Help.

The automatic email also cannot be received if you enter your email address incorrectly when creating your account, so correctly entering your email address when registering is essential.

For more help see Having troubling establishing your account? 

Question: My password is not working?

Answer: Both usernames and passwords are case sensitive. The password must have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 non-alphanumeric character(s).

Example password: kp?Gd6ma*7 

Question: Can I log in using someone else's password or email address?

Answer: An individual's result is stored on the site database and accessible by them, so each individual needs to have their own account and therefore their own email address.

Email addresses may be established at no cost by anyone if they have access to the internet (e.g. http://mail.google.com/ https://login.yahoo.com/ ).

Question: Can our School or Childcare centre use the one email login for all staff?

Answer: An individual's result is stored on the site database and accessible by them, so each individual needs to have their own account and therefore their own email address

Question: Why do screens appear to "freeze"? 

Answer: The apparent freezing is a slow response from your internet connection. There is continuous communication between the website and your computer. Variables such as an individual's computer reliability, browser type, internet connection problems, interference from phone lines and restrictions imposed by local area networks (LANs) and associated firewalls cannot be influenced nor controlled by ASCIA.

When undertaking ASCIA anaphylaxis e-training (or any other web based training), access to a reliable computer and good internet connection are key factors to successful completion of e-training. To allow for these variables ASCIA anaphylaxis e-training has been developed so that new attempts may be undertaken as many times as an individual wishes to do so.

Note: If you access using wifi, it must be a stable connection. 

For more help see Browser use

Question: I completed the course but it dropped out or froze, which may be due to my internet connection and my progress wasn't saved.

Answer: If you have not completed the course and leave it open on your computer in an inactivate state for more than 60 minutes, the database will automatically log you out. With an automatic log out your position in the course or your final result may not be captured.

When undertaking ASCIA anaphylaxis e-training (or any other web based training), access to a reliable computer and good internet connection are key factors to successful completion of e-training. Variables such as an individual's computer reliability, browser type, internet connection problems, interference from phone lines and restrictions imposed by local area networks (LANs) and associated firewalls cannot be influenced nor controlled by ASCIA. To allow for these variables ASCIA anaphylaxis e-training has been developed so that new attempts may be undertaken as many times as an individual wishes to do so.

For more help see Browser use

Question: I completed the final test but I am having troubles finding the certificate. Can you help or is it gone forever?

Answer: When the database has captured your result following course completion, a certificate will be available to print. Access to the certificate is gained from your course page. The certificate is only valid if it shows your result as 80% or more.

Question: What are the minimum computer and internet requirements to run ASCIA anaphylaxis e-training?

Answer: ASCIA anaphylaxis e-training should function correctly with:

  • Computers using a modern browser (eg Internet Explorer, FireFox, Google Chrome, Safari etc). It is strongly advised to keep your browser up to date. 
  • Cookies enabled (Most Internet browsers are preset to accept cookies). Cookies allow your results and activity to be captured.
  • Stable internet connection, broadband recommended. (For users going through a Local Network, check with your local Network administrator for any firewall issues.) 

Question: What are the factors that may influence the speed of my connection to the Internet?

Answer: Three points to consider

  • Network peering affects uploading and downloading
    As your data travels through the Internet, different network hosts hand it off to the next host in a process called peering. 
    Occasionally, networks will experience a delay when sending a piece of data to the next destination. When latency occurs, it can cause peering issues. As a result, people using certain ISPs may have trouble accessing data other from sites.

  • The upload speed offered by your ISP
    Many ISPs gloss over their uploading speeds because most common high-speed technology has uneven or asymmetrical uploading/downloading (sometimes called upstream/downstream) speeds.

    Cable internet, for example, is one of the most widely used internet connection types. Downloading is usually very fast at around 10 megabits per second (Mbps). Uploading speed, however, is typically limited to around 1 Mbps. Your specific speed will vary depending on your network, but you can expect about a 10:1 download/upload ratio.

  • With wireless networking speeds vary based on the number and types of devices connected. A lot of devices advertise high networking speed, but those figures refer to devices talking to each other, not necessarily how fast it can send and receive data through the Internet. Some devices, such as 4G phones, connect at only 9.5Mbps which will slow down the entire network to 9.5Mbps.

    Additionally, your bandwidth may become constrained If multiple users in your office/school are also uploading large files at the same time.

Question: My school is planning a PD day and everyone will do the course at the same time. What issues may arise?

Answer: There are a number of points with regard to large school group access of the course that are important.

  1. Registration uses a system email. A user has to get their email correct in the first place for the system generated email to have a chance of reaching them. 
  2. How the system email is perceived by your ISP, LAN Spam protection and computer Spam protection may also influence receipt. Legitimate system emails sometimes may be incorrectly treated as Spam (as more than 90% of the world's emails are Spam). 
  3. The ASCIA anaphylaxis e-training website is capable of handling multiple users into the thousands in a day. However if multiple access occurs from a particular network position, local congestion may be a factor. If you have all staff trying to access over your school LAN at the same time this may be an issue. You should seek advice from your LAN administrator.
  4. Experience from school staff trying to access for PD days shows the following: 
    - register before the day so that if an account is not established there is some time to have it confirmed manually.
    - allowing/encouraging staff to complete the course throughout the day or over the week, rather than at the one time may reduce staff frustration if there are any issues.
    - allowing/encouraging staff to complete the course at alternate times of their choosing before the day. 

You can ask a question or provide feedback here.

Last modified: Tuesday, 1 November 2016, 2:29 PM